Frequently Asked Questions

Choose the format for the job: the EPIC Calendar for dates across the year, a planner for workouts and meals, habit trackers for repeated actions, or desk planning tools for daily and weekly priorities.

The EPIC Calendar includes one calendar. Markers and sticky notes are not included. Check the product page for the selected year, colour, finish, size and full product details before ordering.

Read the dimensions, included items and product details on the product page. Check your selected colour or finish before adding to cart. If you need help choosing, send us the product name and your question.

Use our bulk order enquiry form to share the products, quantity, delivery location and preferred date. We will confirm availability, pricing and delivery options for your request before you place an order.

Available payment methods are displayed at checkout. Choose an option offered for your order and check the total, including any applicable delivery charge, before confirming. Store prices are shown in Indian rupees (INR).

Read our payment information for more help.

To cancel before dispatch, email hey@shenzation.co or reply to your order email. Once an order has shipped, it cannot be cancelled. Returns after delivery are covered by the refund policy.

Check your inbox and spam folder first. If you still cannot find the confirmation, email hey@shenzation.co with the details of the issue and the email address used for your order. Never send your full card number, PIN or payment password.

We currently ship within India only, except to locations considered unserviceable by our courier partners. Orders are processed and dispatched from Kerala.

Orders are usually dispatched within 24 working hours on business days. Standard delivery is estimated within 3–7 business days, depending on your location. Express delivery is estimated within 2–4 business days.

Orders placed on Sundays or public holidays are processed on the next working day. See the shipping policy for the full details.

Standard shipping is free on prepaid orders above ₹799. For prepaid orders of ₹799 and below, standard shipping is ₹89. Express shipping is ₹170. Review the delivery options and applicable charges shown at checkout before ordering.

See the shipping policy for all rates and conditions.

After dispatch, you will receive a tracking link via email, SMS or WhatsApp using the details provided at checkout. Open that link for the courier update. If you cannot find it, email hey@shenzation.co with your order number.

Email hey@shenzation.co within 7 days of delivery. Products for return must be unused, in their original condition and original packaging. We will coordinate a reverse pick-up if available. Replacements are sent once the returned product is received and inspected.

Read the full return process and conditions before sending anything back.

Contact hey@shenzation.co within 7 days of delivery. For an item that is damaged, defective or not as described, include your order number and photos of the item, packaging and shipping label. A short video helps where possible.

For these cases, you can choose a free replacement or a full refund including original shipping charges, and Shenzation covers all required return shipping. For wrong or missing items, we will send the correct item(s) or issue a refund and cover the associated shipping costs. See the refund policy.

Contact us within 7 days of delivery. The item must be unused, in its original condition and packaging. For a change of mind about design, size or personal preference, you pay return shipping. The full product price is refunded after receipt and inspection; original shipping charges, if any, are not refundable for preference-based returns.

Contact us for return-shipping instructions. Who pays for return shipping depends on the reason for the return, as explained in the refund policy.

All refunds are processed to the original payment method. For the conditions that apply to your order, read our refund policy or contact us with your order number.