Privacy policy
Privacy Policy
Last Updated: June 11, 2026
Shenzation operates this website, store, and related services to provide customers with a smooth shopping experience.
This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit, use, purchase from, or interact with our Services.
Our store is powered by Shopify, which enables us to provide our products and services to you.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with our Services, we may collect the following types of personal information:
• Name, billing address, shipping address, phone number, and email address
• Payment and transaction details
• Account information such as login credentials and preferences
• Purchase history, cart activity, and wishlist information
• Customer support communications
• Device information including browser type, IP address, and network details
• Usage information relating to how you interact with our website and Services
2. How We Collect Information
We may collect personal information:
• Directly from you when you place an order, contact us, or create an account
• Automatically through cookies and similar technologies
• Through Shopify, payment providers, shipping partners, and service providers
• From business partners or third-party integrations
3. How We Use Your Information
We use your personal information to:
• Process orders, payments, shipping, returns, and exchanges
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Personalize your shopping experience
• Send updates, order notifications, and marketing communications
• Prevent fraud, unauthorized transactions, and security risks
• Comply with legal obligations and enforce our policies
4. Marketing & Advertising
We may send promotional emails, SMS, or advertisements related to our products and services.
You may opt out of marketing communications at any time using the unsubscribe option included in our communications.
5. Sharing of Personal Information
We may share your personal information with trusted third parties including:
• Shopify and technology providers
• Payment gateways and financial service providers
• Shipping and logistics partners
• Marketing and analytics providers
• Legal authorities where required by applicable law
We do not sell your personal information to third parties.
6. Relationship with Shopify
Our Services are hosted on Shopify. Information submitted through our website may be processed by Shopify and its service providers in accordance with Shopify’s Privacy Policy.
To learn more about Shopify’s privacy practices, please visit Shopify’s official Privacy Policy page.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to improve website functionality, analyze traffic, remember preferences, and personalize user experiences.
You may manage cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.
9. Children’s Privacy
Our Services are not intended for children under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children.
10. Security & Retention
We take reasonable measures to protect your personal information. However, no method of electronic transmission or storage is completely secure.
We retain personal information only for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
11. Your Rights & Choices
Depending on your location and applicable laws, you may have rights relating to your personal information, including:
• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your information
• Right to withdraw marketing consent
• Right to request a copy of your data
To exercise these rights, please contact us using the contact details provided below.
12. International Data Transfers
Your information may be processed or stored outside your country of residence where our service providers or partners operate.
We take reasonable steps to ensure your information remains protected in accordance with applicable privacy laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updated versions will be posted on this page with the revised “Last Updated” date.
14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
Email: hey@shenzation.co
Location: Kochi, India