Refund policy

Return & Refund Policy

Last Updated: June 11, 2026

At Shenzation, customer satisfaction is important to us. If you experience any issues with your order, we are here to help.

Eligibility for Returns & Refunds

You may be eligible for a return, replacement, or refund under the following conditions:

• The product received is damaged or defective

• The product delivered is incorrect or does not match your order

• The shipment is lost during transit

• The item arrives in an unusable condition due to transit damage

Return Request Timeline

All return or refund requests must be submitted within 7 days from the date of delivery.

Requests submitted after this period may not be eligible for return, replacement, or refund.

Return Conditions

To qualify for a return or exchange:

• The product must be unused and in its original condition

• The product must be returned with original packaging, tags, and accessories (if applicable)

Return Shipping Fees

If reverse pickup is unavailable for your location, customers are responsible for shipping the product back to us at their own expense.

Restocking Fees

We do not charge any restocking fees on returns.

Return Shipping Address

Please ship all approved returns to our warehouse location:

RAINTECH ONLINE STORE

Vadayar Cooperative Bank Building

Vaikom, Kerala 686605

India

Refund Process

After the returned item is received and inspected, approved refunds will be processed to the original payment method used during checkout.

Cancellation Policy

Orders cannot be canceled once they have been shipped.

Contact Us

If you have any questions regarding returns or refunds, feel free to contact us at:

Email: hey@shenzation.co

Location: Kochi, Kerala, India